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Engagement Model

We view our role as an extension of your operations, closely integrated with your vision and processes.  Our solutions are results-based, emphasizing measureable ROI and long-term sustainability.

Our engagement model applies industry standards, refined by hands-on experience delivering to Fortune 1000 companies:

  • PTSOL™ Global Team Delivery Models:
    • Full Onsite / ‘Insourced’ – PTSOL™ teams execute end-to-end delivery on customer premises
    • Offsite – Project is executed at PTSOL™’s US-based facilities
    • Offshore – Project leverage cost effectiveness with part of all of the team based offshore
    • Blended – Onsite resources ensure seamless communication and strategic alignment with offshore execution
  • Agile, scrum, and waterfall methodologies tailored to customer preferences and processes
  • Based on ISO-approved Quality Management System (QMS)
  • End to End Responsibility

Elements of a typical PTSOL™ engagement model include the following:

  • Highly customizable per customer needs
  • Engagement model dictated by customer goals
  • Establish SLAs, deliverables and governance process
  • Set-up on-site team, communications structure and environment
  • Capture and document customer requirements
  • Ramp up off-shore team
  • Knowledge transfer
  • Regular delivery and customer sign-off
  • On-going training and support
  • Steering committee performance and process reviews